TENANT FREQUENTLY ASKED QUESTIONS

How long does processing take?

Processing may take 2-3 business day for a completed application. To insure efficient turn around on processing your application, please accurately complete all information on your application. Immediate (same day of application submission) move in is not permitted.

What are move in cost?

Once the application is approved the Security Deposit is due, in full, immediately in order to take the property off the rental market. We will hold the property for a maximum of two weeks, from the date of approval. Total move in cost varies per property. At minimum the security deposit and first month’s rent are due prior to move in. ALL MOVE IN COST(S) MUST BE PAID IN THE FORM OF CERTIFIED FUNDS

Who pays utilities?

Although each property has different requirements for utilities, generally, the tenant is responsible for power, water, gas. Owner pays for trash.

Where do I pay my rent?

Rent may be paid online subject to a nominal fee. Alternately rent can be paid at the office of Penner Property Management or payment may be mailed in to 203 NW Executive Way Lees Summit, MO 64063

When is my rent due?
Rent is due on or before the first day of every month, and considered LATE after the third regardless of the day of week or holiday. Should you be on a lease prior to the start of Penner Properties Management, your due date may vary. You can pay your rent before it is due. Online rent payment option is available approximately five days before the due date.
When is my rent late?
Due to some tenants being on outside leases during Penner Properties start of management, some due dates vary, so always refer directly to your lease. Under Penner Property Managements lease, rent is considered late after close of business on the third day of the month. Late rent must be paid in the form of certified funds, NO PERSONAL CHECKS WILL BE ACCEPTED.
Who is responsible for repairs?

Residents are responsible for contacting management to report all repair issues. Penner Property Management will contract for and facilitate execution of the repair. In accordance with the lease agreement tenants will be responsible for any repair $100 or less OR any repair caused by tenant misuse/neglect. Please review your lease for specific details or call us with questions.

Do you accept pets?

Company policy prohibits any Pit-bull or Rottweiler, Akita or Chow dog breeds on property at any time (mixed & pure bred). All other animals are approved on a case by case basis. All service pets welcome!

How much notice do I have to give to move?

A thirty day notice, in writing, must be given on the first of the month for the last day of the calendar month. A thirty day notice is still required even if you are moving out at the end of your lease. If no notice is given by either party per the lease, it automatically reverts to a month to month tenancy.

How do I get my Security Deposit Back?
Click Here to review the move out cleaning checklist. Security deposit refunds are mailed out within 30 days from the date you surrender keys to Penner Property Management. A ledger of all charges, should any apply will be included. In order to avoid mailing delays, please provide forwarding address when you turn in your keys.
What if my circumstances change and I have to move before my lease is up?

Your financial obligation to the lease is not removed with early lease termination. There is not a “buy out” option. When a lease contract is broken a hardship is created for the homeowner. The best way to handle it is to give a notice, leave the property in move in condition for the next tenant and continue to pay the rent until the new lease is executed. You are responsible for utility charges until release and any early termination leasing fees.
Failure to satisfy the contract can result in derogatory reports to credit agencies and/or a small claims judgment against you. It can have lasting effects on your rental & credit history.

Why do I have to get renters insurance?

To protect your personal content’s and provide liability coverage. The homeowner’s policy only provides coverage for their loss, it does not afford you any protection in the event your personal belongings are damaged/stolen. There is a minimum liability limit of $100,000 and Penner Property Management must be listed as Additional Interest so that we are notified of any policy changes/cancellations.